Privacy Policy

2. Data Controller Details

Your data controller is the following entity:

• Name: Tóth Tibor EV
• Address: 4400, Nyíregyháza, Kállói út 12/F, Hungary
• Tax ID: 90904233-1-35
• Registration Number: 60254274
• Representative: Tóth Tibor
• Email: pro@aisolve.me
• Website: https://aisolve.me

3. Legal Basis for Processing

We process your personal data based on the grounds set out in GDPR Article 6:

• GDPR 6.§Consent: Based on your voluntary consent (e.g., newsletter subscription, contact forms, free audit).
• GDPR 6.§Performance of a Contract: Necessary for the delivery of services (e.g., AI development, automation) you ordered.
• GDPR 6.§Legal Obligation: Compliance with statutory requirements (e.g., billing and tax obligations).
• GDPR 6.§Legitimate Interest: To enforce the controller's or a third party's legitimate interests (e.g., website security, fraud prevention, business analytics).

7. Information Sharing

We do not sell your personal data. We only share it with partners essential for service delivery:

• Service providers who help operate the website and AI infrastructure
• If required by law or to protect our legitimate interests/rights
• In connection with a business transfer or merger
• With your explicit consent

8. List of Data Processors

We use the following trusted partners for data processing:

9. Data Security

We implement appropriate technical (e.g., SSL encryption) and organizational security measures to protect your personal data against unauthorized access or disclosure.

10. Data Retention

We keep your personal data only as long as necessary for the specific purposes. Specific retention periods:

• Data from contact forms: 1 year.
• Chat messages and AI communications: 6 months.
• Consultation notes and business profiling: 2 years.
• Data for AI model training: 5 years (after anonymization).
• Call recordings (AI phone): 30 days (or legal minimum).
• System and security logs: 1 year.
• Billing and tax data: 8 years according to statutory requirements.

11. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to access: Information about the data we process.
• Right to rectification: Correct inaccurate data.
• Right to erasure: Delete your data ("right to be forgotten").
• Right to restriction: Suspend data processing in certain cases.
• Right to data portability: Receive your data in a machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw: Withdraw your consent at any time.
• Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, which produces legal effects concerning you or similarly significantly affects you (GDPR Article 22).

12. Third-Party Services

Our website may contain links to external sites. We are not responsible for the separate privacy practices of these third parties.

13. Children's Privacy

Our services are not intended for children under 16. In Hungary, the age of digital consent is 16, and we do not knowingly collect such data.

14. International Data Transfers

Your data may be transferred outside the EU (mainly to US AI providers). We ensure appropriate safeguards (e.g., Standard Contractual Clauses - SCC) are in place.

15. Remedies

If you have a complaint, you may contact the following authorities:

16. Changes to the Policy

We may update this policy from time to time. We will notify you of any changes on this website.

18. Data Breach Management

In the event of a data breach likely to result in a high risk to the rights and freedoms of individuals, the Data Controller will inform the data subjects and the supervisory authority (NAIH) without undue delay and in accordance with legal requirements (within 72 hours).

19. Legitimate Interest Assessment

For data processing based on legitimate interest (e.g., direct marketing, network security), the Data Controller has performed the necessary balancing test. We provide detailed information about this upon request.

20. Automated Decision-Making and AI

We use AI-powered systems (chatbots, AI agents) in our services. These systems help in lead classification and customer service. You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you. In such cases, you may request human intervention.

17. Contact

If you have any questions about this policy, please contact us:

• Email: pro@aisolve.me
• Email: privacy@aisolve.me
• Website: https://aisolve.me