How We Reduced Administrative Burden by 65% for a Logistics Firm
Replacing manual processing of 400+ daily emails with an automated AI system.
Response time reduced from 24 hours to 5 minutes
Administrative costs reduced by 65%
4,500 working hours saved annually
In the logistics industry, speed is everything. Our client, a Central European freight forwarder, hit a growth ceiling: the more orders they got, the slower their customer service became due to manual administration.
The Problem
70% of operators' time was spent answering simple status requests or copying data from PDF attachments into Excels. This led to high error rates and employee burnout.
The Solution: Custom AI Agent
We didn't just install boxed software; we built a custom model. The AI was trained on the company's past correspondence, so it understands logistics jargon. The system distinguishes urgent complaints from routine inquiries and requests human intervention when necessary.
The Results
In the first month, the system processed 12,000 emails independently. Employees now use their freed-up time for proactive customer management, increasing satisfaction.